Question 1

How long does delivery take?

Accepted Answer

Standard delivery reaches most Indian pin codes in 3–5 working days. Express delivery is 1–2 working days in metros.

Question 2

Is shipping free?

Accepted Answer

Standard shipping is free on orders above ₹599. Below that a flat ₹59 applies. Express delivery is ₹129.

Question 3

Can I pay cash on delivery?

Accepted Answer

Yes. Cash on delivery is available at checkout alongside UPI, cards and net banking. This storefront runs in demo payment mode, so no money is charged.

Question 4

Are your products suitable for sensitive skin?

Accepted Answer

Most are fragrance-free and formulated for barrier support. Always patch test a new product on your inner forearm for 24 hours first.

Question 5

Can I use niacinamide and sunscreen together?

Accepted Answer

Yes. Apply your serum first, let it absorb for a minute, then finish with sunscreen as your last morning step.

Question 6

How do I track my order?

Accepted Answer

Signed-in customers can see live status under My orders. Guests get an email update at every stage.

Question 7

Do you test on animals?

Accepted Answer

Never. DermaPicked is cruelty free across the entire supply chain.

Question 8

How do I use a coupon?

Accepted Answer

Enter the code on the cart page before checkout. Try SAVE10 for 10% off, or FLAT100 on orders above ₹999.

Frequently asked questions

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